Loyal customer bases as innovation disincentives for duopolistic firms using strategic signaling and Bayesian analysis.
Madjid TavanaDebora Di CaprioFrancisco J. Santos-ArteagaPublished in: Ann. Oper. Res. (2016)
Keyphrases
- bayesian analysis
- competitive environment
- customer relationship management
- competitive advantage
- absorptive capacity
- knowledge management
- technological innovation
- resource based view
- market share
- case study
- enterprise resource planning
- computationally feasible
- potential customers
- organizational learning
- strategic decisions
- information technology
- statistically sound
- marketing strategies
- strategic planning
- electronic commerce
- customer retention
- personalized ranking
- business processes
- external information
- service quality
- decision making
- customer satisfaction
- competitive intelligence
- customer service
- business models
- e government
- technology adoption
- organizational structure
- knowledge sharing
- supply chain
- evolutionary algorithm
- knowledge assets
- puts forward
- keywords