Negative emotions detection as an indicator of dialogs quality in call centers.
Christophe VaudableLaurence DevillersPublished in: ICASSP (2012)
Keyphrases
- call center
- service quality
- asymptotically optimal
- high quality
- arrival rate
- detection algorithm
- service level
- positive and negative
- object detection
- detection method
- databases
- database
- neural network
- service systems
- quality indicators
- conversational agent
- queueing model
- mixed initiative
- heavy traffic
- queue length
- information technology