Comparisons of customer behavior in Markovian queues with vacation policies and geometric abandonments.
Wei SunShiyong LiNaishuo TianPublished in: RAIRO Oper. Res. (2020)
Keyphrases
- customer behavior
- queue length
- single server
- finite buffer
- behavior patterns
- steady state
- customer service
- transactional data
- customer data
- historical data
- waiting times
- log files
- service times
- queueing systems
- queueing model
- queueing networks
- web logs
- heavy traffic
- markov chain
- customer base
- optimal policy
- arrival rate