Celebrity at Your Service: The Effects of Digital-Human Customer Service Agents.
Lingyao YuanAntino KimMike SeymourAlan R. DennisPublished in: HICSS (2023)
Keyphrases
- customer service
- artificial agents
- multi agent systems
- customer satisfaction
- multi agent
- intelligent agents
- software agents
- multiagent systems
- cooperative
- inventory control
- agent interactions
- multiple agents
- customer behavior
- agent teams
- decision making
- governmental organizations
- autonomous agents
- databases
- resource allocation
- agent model
- call center
- agent technology
- human behavior
- mobile agents
- database systems