Speaking and Listening: Mismatched Human-like Conversation Qualities Undermine Social Perception and Trust in AI-based Voice Assistants.
Peng HuKun WangJingwen LiuPublished in: PACIS (2019)
Keyphrases
- conversational agents
- conversational agent
- social capital
- artificial intelligence
- human behavior
- foreign language
- trust relationships
- synthesized speech
- virtual communities
- social cognition
- trust model
- machine intelligence
- expert systems
- social network sites
- machine learning
- social networks
- virtual agents
- online social
- knowledge representation
- social connections
- human agent
- case based reasoning
- intelligent systems
- trust aware
- turn taking
- social interaction
- ai systems
- social media
- reputation mechanisms
- media technology
- intelligent agents
- personality traits
- natural language
- social relationships
- trust evaluation
- multi party
- social influence
- video games
- computer assisted