Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations.
Vitor Almeida BarrosMarcelo FantinatoGuilherme M. B. SallesJoão Porto de AlbuquerquePublished in: ICEIS (3) (2014)
Keyphrases
- strategic alignment
- business intelligence
- competitive advantage
- information technology
- service level agreements
- business management
- business processes
- service level
- economic growth
- information systems
- data analysis
- cloud computing
- decision making
- information and communication technologies
- business strategy
- business decisions
- quality of service
- decision makers
- business environment
- real time
- business process
- data mining
- resource allocation