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What do regular online grocery shoppers want from online grocers going forward? Suggestions for service quality improvements.

Niklas ErikssonMinna Stenius
Published in: CENTERIS/ProjMAN/HCist (2022)
Keyphrases
  • service quality
  • online learning
  • database
  • customer satisfaction
  • online shopping
  • information systems
  • statistically significant
  • attitudes toward
  • user satisfaction
  • competitive environment
  • internet shopping