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Experimental Results Supporting the Determination of Service Quality Objectives for DBS Systems.

Gerald ChouinardWayne A. WhyteAbraham Albert GoldbergBronwyn Lindsay Jones
Published in: IEEE J. Sel. Areas Commun. (1985)
Keyphrases
  • service quality
  • customer satisfaction
  • service providers
  • metadata
  • information technology
  • data model
  • response time
  • statistically significant
  • competitive advantage