Towards Intelligent Chatbots for Customer Care - Practice-Based Requirements for a Research Agenda.
Carl CoreaPatrick DelfmannSabine NagelPublished in: HICSS (2020)
Keyphrases
- customer requirements
- health care
- long term
- decision support
- customer service
- electronic commerce
- support systems
- functional requirements
- retail banking
- data sets
- point of sale
- churn prediction
- clinical decision support systems
- tool support
- customer relationship management
- customer satisfaction
- intelligent systems
- markov chain
- software development