A CBR-Based Approach for Supporting Consulting Agencies in Successfully Accompanying a Customer's Introduction of Knowledge Management.
Mark HefkeAndreas AbeckerPublished in: ECCBR (2006)
Keyphrases
- knowledge management
- case based reasoning
- customer knowledge
- e government
- case study
- decision support
- government agencies
- knowledge engineering
- information technology
- electronic commerce
- customer service
- cbr systems
- web based learning
- knowledge sharing
- artificial intelligence
- knowledge resources
- knowledge management systems
- customer behavior
- case base reasoning
- organizational learning
- information sharing
- information systems
- case retrieval
- customer relationship management
- disaster management
- case base
- software engineering