Understanding Service Quality and Relationship Quality in is Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit.
Subrata ChakrabartyDwayne WhittenKenneth W. Green Jr.Published in: J. Comput. Inf. Syst. (2008)
Keyphrases
- service quality
- project management
- quality management
- information systems
- user satisfaction
- service providers
- process management
- customer satisfaction
- strategic management
- information quality
- software projects
- incident management
- management practices
- risk management
- quality of service
- competitive advantage
- call center
- technology acceptance
- electronic commerce
- information technology
- databases
- role play
- soft skills
- data quality
- project managers
- case study
- enterprise architecture
- software systems
- project teams