Using SERVQUAL to assess the quality of e-learning experience.
Godwin J. UdoKallol Kumar BagchiPeeter KirsPublished in: Comput. Hum. Behav. (2011)
Keyphrases
- e learning
- service quality
- high quality
- online learning
- cost effectiveness
- user satisfaction
- learning environment
- learning objects
- learning experience
- multimedia
- low quality
- learning resources
- computer assisted learning
- quality assessment
- learning technologies
- data quality
- cloud computing
- information technology
- knowledge base