Critical purchasing incidents in e-business.

Kristen Oldenburger Xinran Lehto Richard Feinberg Mark R. Lehto Gavriel Salvendy

Published in: Behav. Inf. Technol. (2008)

Keyphrases

business models
business transactions
business process
online shopping
electronic business
service quality
data sets
neural network
real world
search engine
decision making
case study
learning environment
artificial neural networks
customer service