Customer Oriented Business Process Improvement Methodlogy for Public Sector Organizations.
Mohammad Dalvi EsfahaniAzizah Abdul RahmanNor Hidayati ZakariaPublished in: PACIS (2013)
Keyphrases
- process improvement
- public sector
- e government
- inter organizational
- service delivery
- business process
- knowledge management
- electronic government
- software process
- business processes
- electronic commerce
- information sharing
- digital government
- private sector
- public administration
- enterprise wide
- software process improvement
- information and communication technologies
- government services
- governmental organizations
- government agencies
- customer service
- business process management
- public organizations
- emergency response
- customer relationship management
- customer satisfaction
- public services
- job satisfaction
- information systems
- quality assurance
- call center
- product development
- information technology