Gamification in E-government Platforms and Services: A Literature Review.
Ruth S. Contreras EspinosaAlejandro Blanco-MPublished in: iLRN (2020)
Keyphrases
- literature review
- e government
- government services
- service delivery
- public services
- service provision
- electronic government
- public sector
- governmental organizations
- online services
- government websites
- service offerings
- case study
- government agencies
- public administration
- digital government
- government information
- design science
- developing countries
- web services
- service providers
- knowledge management
- public organizations
- united nations
- information services
- service oriented
- government organizations
- federal agencies
- inter organizational
- life cycle
- context aware
- federal government
- information and communication technologies
- end users