Login / Signup
A Study Customer Journey Map for User Experience Analysis of Information and Communications Technology Service.
Jin Ho Lee
Min Ji Kim
Sung Woo Kim
Published in:
HCI (19) (2015)
Keyphrases
</>
user experience
user behavior
user perceptions
mobile services
end users
mobile applications
customer satisfaction
information and communications technology
artificial intelligence
website
case study
user interaction
hong kong
user studies
user engagement