Service satisfaction through external knowledge management.
Kongkiti PhusavatPornthep AnussornnitisarnVunnaporn Devahastin-SuthapredaPiyasurang KuljittiprasitPoomporn ThamsatitdejPublished in: Int. J. Serv. Stand. (2008)
Keyphrases
- knowledge management
- service quality
- customer satisfaction
- service providers
- knowledge engineering
- information systems
- web services
- software development
- case study
- service oriented
- management system
- software engineering
- mobile services
- heavy traffic
- internal and external
- web based learning
- semantic web services
- knowledge sharing
- information services
- user satisfaction
- neural network
- digital libraries
- e learning
- service discovery
- e government
- object oriented
- knowledge resources