Antecedents of Customer Loyalty in the Online Shopping Environment.

Mujtaba Ahsan Fatemeh "Mariam" Zahedi

Published in: AMCIS (2005)

Keyphrases

online shopping
service quality
customer satisfaction
customer loyalty
service providers
user satisfaction
real time
personal information
shopping behavior
electronic commerce
quality of service
competitive advantage
software engineering
call center
marketing strategies
information technology
information systems