Keyphrases
- design thinking
- information systems
- telecommunications industry
- medical domain
- virtual organization
- service management
- executive information systems
- service delivery
- domain specific
- business environment
- business partners
- service quality
- knowledge management
- case study
- customer service
- electronic commerce
- decision making
- competitive environment
- specific domains
- enterprise systems
- real world
- business models
- internal and external
- business process
- domain experts
- business processes
- systems development
- service oriented
- online services
- mission critical
- systems analysts
- business intelligence
- construction industry
- web services
- machine learning
- record keeping
- databases