Advanced search system for IT support services.
Yu DengKaoutar El MaghraouiThomas D. GriffinVikas AgarwalSrikanth G. TamilselvamRahul D. SharnagatTabari H. AlexanderNicolas E. GómezChristopher M. CramerAlan BivensDivyesh JadavZaman M. Valli-HashamKevin WahlmeierPublished in: IBM J. Res. Dev. (2017)
Keyphrases
- end users
- search algorithm
- search strategy
- search space
- information discovery
- search computing
- service providers
- search efficiency
- service management
- context aware
- content management
- heterogeneous environments
- dynamic taxonomies
- shared information
- customer support
- seamless integration
- workflow management
- service delivery
- web intelligence
- service quality
- ubiquitous computing
- search queries
- service oriented
- search strategies
- search methods
- e government