Benefits of a truck appointment system on the service quality of inland transport modes at a multimodal container terminal.
Elisabeth ZehendnerDominique FeilletPublished in: Eur. J. Oper. Res. (2014)
Keyphrases
- service quality
- container terminal
- customer satisfaction
- electronic commerce
- service providers
- information quality
- information systems
- online shopping
- user satisfaction
- competitive advantage
- call center
- quality of service
- neural network
- data mining
- vehicle routing problem
- decision making
- real time
- competitive environment