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Support Services: Persuading Employees and Customers to Do what Is in the Community's Best Interest.
Mark Brodie
Jennifer Lai
Jonathan Lenchner
William Luken
Kavitha Ranganathan
Jung-Mu Tang
Maja Vukovic
Published in:
PERSUASIVE (2007)
Keyphrases
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service providers
end users
customer support
personal preferences
information systems
web services
information services
customer service
user communities
web environment
web based systems
cost efficient
working environment
knowledge creation
service systems
potential customers