The development and exercise of power by leaders of support units in implementing information technology-based services.
Beatrix V. CendonSirkka L. JarvenpaaPublished in: J. Strateg. Inf. Syst. (2001)
Keyphrases
- information technology
- information society
- enabling technologies
- end users
- service management
- seamless integration
- information infrastructure
- web services
- document management
- workflow technology
- design tools
- information management
- pervasive computing
- data centric
- content management
- information systems
- case study
- decision support
- service oriented
- computing environments
- support systems
- health services
- core components
- service providers
- web technologies
- business analytics
- software engineering
- development projects
- directory service
- technological solutions
- support environment
- ubiquitous computing
- value added services
- web based systems
- online learning
- communication technologies
- virtual organization
- lifelong learning