Collaborative Customer Services Using Synchronous Web Browser Sharing.
Makoto KobayashiMasahide ShinozakiTakashi SakairiMaroun ToumaShahrokh DaijavadCatherine G. WolfPublished in: CSCW (1998)
Keyphrases
- web browser
- web applications
- mashup
- customer service
- collaborative editing
- knowledge sharing
- website
- web services
- geographically dispersed
- user centric
- web server
- web pages
- user interface
- potential customers
- information dissemination
- service requirements
- service providers
- service oriented
- collaborative learning
- multiple users
- context aware
- information sharing
- web content
- data sharing
- electronic commerce
- knowledge exchange
- exchange information
- end users
- service composition
- shared information
- remote access
- client server architecture
- customer data
- market segments
- multi user
- customer behavior
- customer support
- user friendly
- customer satisfaction
- metadata schema