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An integrated framework for continuous improvement on user satisfaction of information systems.
Ying-Lien Lee
Sheue-Ling Hwang
Eric Min-Yang Wang
Published in:
Ind. Manag. Data Syst. (2006)
Keyphrases
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user satisfaction
information systems
structural equation modeling
information quality
service quality
customer satisfaction
perceived usefulness
perceived quality
information technology
objective measures
user perceptions
databases
web services
kolmogorov smirnov