Designing Quality Business Processes for E-Government Digital Services.
Flavio CorradiniDamiano FalcioniAndrea PoliniAlberto PolzonettiBarbara RePublished in: EGOV (2010)
Keyphrases
- business processes
- e government
- inter organizational
- government services
- web services
- service delivery
- business process change
- business process
- public services
- business partners
- government information
- service oriented architecture
- public sector
- business applications
- electronic government
- enterprise wide
- governmental organizations
- digital government
- technical solutions
- workflow systems
- business environment
- process model
- business process management
- public administration
- service quality
- business rules
- service providers
- government websites
- service oriented
- business activities
- workflow management systems
- process improvement
- competitive advantage
- service discovery
- knowledge management
- service composition
- emergency response
- service level agreements
- government agencies
- digital objects
- federal agencies
- artificial intelligence
- process execution
- context aware
- information and communication technologies
- knowledge sharing