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Evaluating Chinese government WeChat official accounts in public service delivery: A user-centered approach.
Tingting Jiang
Ying Wang
Tianqianjin Lin
Lina Shangguan
Published in:
Gov. Inf. Q. (2021)
Keyphrases
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service delivery
e government
online services
public services
life cycle
public sector
user centered
government agencies
service provision
government services
end to end
public participation
service management
public administration
web services
public organizations
information technology
government information
digital government
user interaction
user interface
change management
user preferences
end users
e learning
mobile technologies
learning systems
policy makers
knowledge management