Evaluating Chinese government WeChat official accounts in public service delivery: A user-centered approach.
Tingting JiangYing WangTianqianjin LinLina ShangguanPublished in: Gov. Inf. Q. (2021)
Keyphrases
- service delivery
- e government
- online services
- public services
- life cycle
- public sector
- user centered
- government agencies
- service provision
- government services
- end to end
- public participation
- service management
- public administration
- web services
- public organizations
- information technology
- government information
- digital government
- user interaction
- user interface
- change management
- user preferences
- end users
- e learning
- mobile technologies
- learning systems
- policy makers
- knowledge management