Measuring User Satisfaction of Educational Service Applications using Text Mining and Multicriteria Decision-Making Approach.
Nasa Zata DinaRiky Tri YunardiAji Akbar FirdausNyoman JuniartaPublished in: Int. J. Emerg. Technol. Learn. (2021)
Keyphrases
- user satisfaction
- multicriteria decision making
- text mining
- service quality
- customer satisfaction
- decision support system
- information systems
- fuzzy numbers
- multi criteria decision making
- data mining
- knowledge discovery
- information extraction
- management system
- web services
- decision making
- structural equation modeling
- international conference
- case based reasoning
- educational games
- service providers
- database
- perceived usefulness
- machine learning
- user perceptions
- decision makers
- attitudes toward
- user experience
- rough sets
- computational intelligence
- e learning
- information retrieval
- databases