Service quality description - a business perspective.
Marija BjekovicSylvain KubickiPublished in: FedCSIS (2011)
Keyphrases
- service quality
- electronic commerce
- competitive advantage
- competitive environment
- information systems
- customer loyalty
- customer satisfaction
- customer support
- service providers
- call center
- user satisfaction
- online shopping
- quality of service
- business models
- information quality
- incident management
- business process
- business processes
- business intelligence
- business environment
- job satisfaction
- data mining
- competitive intelligence
- database
- knowledge management
- customer relationship management
- expert systems
- business information
- case study
- decision making
- internet shopping
- social responsibility