Forecasting in a Multi-skill Call Centre.

David Millán-Ruiz Jorge Pacheco José Ignacio Hidalgo José Luis Vélez

Published in: ICAISC (2) (2010)

Keyphrases

short term
databases
decision trees
weather forecasting
real time
machine learning
learning algorithm
case study
bayesian networks
prediction model
support vector regression
autoregressive model
elman neural network