Determining Factors Influencing Establishing E-Service Quality in Developing Countries: A Case Study of Yemen E-Government.
Askar GaradIka Nurul QamariPublished in: Int. J. Electron. Gov. Res. (2021)
Keyphrases
- developing countries
- e government
- factors influencing
- service quality
- internet shopping
- factors affecting
- technology acceptance
- electronic commerce
- public sector
- service providers
- customer satisfaction
- developed countries
- electronic government
- government services
- digital government
- user satisfaction
- grounded theory
- human resources
- government agencies
- digital divide
- competitive advantage
- quality of service
- service delivery
- information systems
- government organizations
- information sharing
- information quality
- public administration
- call center
- online shopping
- case study
- knowledge management
- information management
- website
- real time
- national level