A Preliminary Investigation of the Effect of Social Media on Affective Trust in Customer-Supplier Relationships.
Fabio CalefatoFilippo LanubileNicole NovielliPublished in: ACII (2013)
Keyphrases
- preliminary investigation
- social media
- reputation management
- supply chain
- social networks
- human computer interaction
- customer service
- internet shopping
- social connections
- electronic commerce
- information flows
- trust model
- customer satisfaction
- personality traits
- customer demand
- supplier selection
- social networking
- decision making