E-Government Service Quality: The Moderating Role of Awareness and the Mediating Role of Consistency.
Sarah El-GamalRasha Abd El AzizMohamed Farouk AbouelseoudPublished in: Int. J. Electron. Gov. Res. (2022)
Keyphrases
- e government
- service quality
- public sector
- federal government
- databases
- technology acceptance
- electronic government
- customer satisfaction
- government agencies
- information sharing
- user satisfaction
- public administration
- government organizations
- digital government
- developing countries
- electronic commerce
- knowledge management
- information technology
- artificial intelligence