The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception.
Sungjoo LeeYongtae ParkPublished in: Expert Syst. Appl. (2009)
Keyphrases
- strategic management
- customer service
- service providers
- electronic commerce
- service oriented
- web services
- product information
- service requirements
- service discovery
- service quality
- business models
- project management
- software engineering
- customer satisfaction
- information services
- service composition
- business intelligence
- knowledge management
- end users
- internet services
- virtual organization
- mobile services
- artificial intelligence
- service oriented architecture
- e learning
- case study
- data analysis
- management system
- mobile technologies