IT Service Management and Incident Management: Literature Review and a Case Study.

Eghbal Ghazizadeh Moonjee Jeong Juan Pablo Angel Yehan Que

Published in: ACIS (2019)

Keyphrases

incident management
literature review
case study
situation awareness
service providers
service quality
information systems development
fuzzy theory
public libraries
information sharing
real world
information fusion
real time
decision process
decision support system
design science
knowledge management