A Data Envelopment Analysis-based Approach for Managing Performance of Public Service Systems During a Disaster.
Duygu PamukçuChristopher W. ZobelYue GePublished in: ISCRAM (2022)
Keyphrases
- data envelopment analysis
- service systems
- input output
- dea models
- multi criteria
- web technologies
- service level
- linear programming
- efficient frontier
- service oriented
- multiple objective programming
- arrival rate
- call center
- dea model
- service selection
- enterprise systems
- linear program
- heavy traffic
- queueing model
- stochastic models
- neural network
- queue length
- dynamic programming
- genetic algorithm