Organizing for Online Service Delivery: The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government.
Marcel HoogwoutPublished in: EGOV (2002)
Keyphrases
- service delivery
- e government
- online services
- campus network
- change management
- multimedia services
- end to end
- life cycle
- public services
- mobile technologies
- service provision
- service management
- government services
- public sector
- e learning
- online learning
- knowledge management
- web services
- government agencies
- network traffic
- computer networks
- wireless sensor networks
- public administration
- information sharing
- mobile phone
- peer to peer
- mobile devices
- public organizations
- network management
- digital government
- internet services
- data warehouse
- case study
- government information