The unified chart of mobility services: Towards a systemic approach to analyze service quality in smart mobility ecosystem.
Antonella LongoMarco ZappatoreShamkant B. NavathePublished in: J. Parallel Distributed Comput. (2019)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- mobile networks
- quality of service
- user satisfaction
- mobile agents
- competitive advantage
- information systems
- online shopping
- call center
- competitive environment
- mobile users
- incident management
- information quality
- mobile phone
- mobile devices
- data mining
- service oriented
- e government
- location aware
- web services
- database