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Customer integration and operational performance: The mediating role of information quality.
Roberto Chavez
Wantao Yu
Cristina Gimenez
Brian Fynes
Frank Wiengarten
Published in:
Decis. Support Syst. (2015)
Keyphrases
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information quality
customer satisfaction
service quality
information systems
electronic commerce
decision making
user satisfaction
factors affecting
customer relationship management
customer service
success factors
real time
call center