Exploring User Satisfaction of the Public e-Services in the State of Qatar: Case of Traffic Violations e-Service Provided by the Ministry of Interior.
Karim Al-YafiNitham Mohammed HindiIbrahim H. OsmanPublished in: AMCIS (2014)
Keyphrases
- service quality
- user satisfaction
- service providers
- customer satisfaction
- web services
- service oriented
- service composition
- service discovery
- information systems
- public services
- information services
- service oriented architecture
- customer service
- service management
- structural equation modeling
- service platform
- perceived usefulness
- kolmogorov smirnov
- wireless networks
- information quality
- end users
- e government
- network traffic