The Effect of Interactivity between Knowledge Intensive Business service (KIBS) Firms and Customers on Innovations in KIBS Firms.
Yong Jin KimKichan NamNam Hee LeeMyung Song YimPublished in: HICSS (2010)
Keyphrases
- knowledge intensive
- competitive environment
- switching costs
- competitive advantage
- business activities
- strategic decisions
- online services
- financial services
- knowledge acquisition
- workflow management
- potential customers
- information systems
- customer service
- information technology
- service providers
- customer satisfaction
- enterprise systems
- network effects
- financial information
- customer loyalty
- knowledge management
- service quality
- business processes
- internet enabled
- trading partners
- pricing strategies
- law enforcement
- service oriented
- customer support
- marketing campaigns
- technological innovation
- customer relationship management
- software vendors
- adoption decisions
- data mining
- business innovation
- service delivery
- call center
- web services
- artificial intelligence
- online stores
- marketing strategies
- single server
- human resources
- social network analysis
- software engineering
- case study