Customer knowledge discovery from online reviews.
Weijia YouMu XiaLu LiuDan LiuPublished in: Electron. Mark. (2012)
Keyphrases
- online reviews
- customer knowledge
- sentiment analysis
- opinion mining
- sentiment classification
- knowledge sharing
- online consumer reviews
- product reviews
- knowledge management
- data mining
- knowledge discovery
- machine learning
- text classification
- natural language processing
- information technology
- information systems
- learning algorithm
- databases