Emotion Detection in Email Customer Care.
Narendra K. GuptaMazin GilbertGiuseppe Di FabbrizioPublished in: Comput. Intell. (2013)
Keyphrases
- spam detection
- spam filtering
- automatic detection
- detection accuracy
- detection algorithm
- electronic commerce
- enron email
- object detection
- email messages
- instant messaging
- false alarms
- detection method
- electronic mail
- text mining
- feature selection
- data mining
- communication medium
- human computer interaction
- long term
- image sequences
- machine learning