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Mining Online Reviews to Support Customers' Decision-Making Process in E-Commerce Platforms: a Narrative literature Review.
Abdessamad Benlahbib
Achraf Boumhidi
El Habib Nfaoui
Published in:
J. Organ. Comput. Electron. Commer. (2022)
Keyphrases
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literature review
decision making
online reviews
data mining
case study
knowledge discovery
knowledge management
current issues
active learning
language model
sentiment analysis
opinion mining