Exploring Service Innovation in Manufacturing Firms Through the Lens of Service Systems: A Structured Literature Review.
Timo KoppeKatharina HonetschlägerPublished in: PACIS (2021)
Keyphrases
- service systems
- literature review
- case study
- enterprise systems
- technological innovation
- service oriented
- service requests
- web technologies
- queueing model
- service level
- call center
- heavy traffic
- arrival rate
- service selection
- web services
- information technology
- information systems
- steady state
- knowledge management
- web service composition
- queue length
- competitive advantage
- petri net
- mobile devices
- real world