"May I help You?" Increasing Trust in Cloud Computing Providers through Social Presence and the Reduction of Information Overload.
Nicolai WalterAyten ÖksüzMarc WalterbuschFrank TeutebergJörg BeckerPublished in: ICIS (2014)
Keyphrases
- cloud computing
- information overload
- service providers
- social presence
- cloud services
- data center
- computing resources
- trusted computing
- recommender systems
- cloud computing environment
- service level agreements
- data management
- social interaction
- online learning
- computer mediated communication
- cloud computing platform
- instant messaging
- cloud storage
- communication tools
- collaborative learning
- discussion forums
- computer mediated
- distance learning
- end users
- web pages
- databases
- social learning
- database