Evaluation of customer service quality of platform-based online shopping under blockchain technology.
Yueming XiongPublished in: Int. J. Grid Util. Comput. (2023)
Keyphrases
- service quality
- online shopping
- customer satisfaction
- call center
- electronic commerce
- consumer behavior
- service providers
- customer requirements
- user satisfaction
- competitive environment
- information systems
- shopping behavior
- information quality
- quality of service
- marketing strategies
- internet shopping
- customer loyalty
- competitive advantage
- technology acceptance
- customer preferences
- databases
- database
- online consumer
- online shoppers
- expert systems
- social networks
- real time