An investigation of the impact of media capabilities and extraversion on social presence and user satisfaction.
Fengchun TangXuequn WangCarolyn Strand NormanPublished in: Behav. Inf. Technol. (2013)
Keyphrases
- user satisfaction
- social presence
- positive effects
- information systems
- perceived usefulness
- service quality
- social interaction
- collaborative learning
- instant messaging
- computer mediated communication
- social learning
- distance learning
- multimedia
- discussion forums
- databases
- learning goals
- learning process
- cooperative
- information quality
- case study
- user perceptions