The Design of a Lean CRM Software Process Model.

Bocheng Chen Wai-Hung Ip Yuebo Zhou Bing Liang H. L. Yu

Published in: ICEB (2004)

Keyphrases

process model
design patterns
software process
user interface
hardware design
software design
business processes
case study
process mining
software architecture
business process
design process
design tools
software systems
requirements engineering
source code
software development
data warehouse
real world
event logs