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Multiserver call center retrial queue under Bernoulli vacation schedule with two-way communication and orbital search.
B. Krishna Kumar
R. Sankar
R. Navaneetha Krishnan
R. Rukmani
Published in:
Telecommun. Syst. (2023)
Keyphrases
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retrial queue
single server
call center
queueing systems
service times
queue length
queueing model
heavy traffic
search algorithm
search space
steady state
asymptotically optimal
markov chain
arrival rate
databases
probabilistic model
special case
state dependent
information systems
artificial intelligence